At Wildlife Monitoring Equipment, we stand behind the quality of our professional ecological research tools. We understand that field conditions and research requirements can change, which is why we offer a straightforward returns process for our global community of scientists and conservation professionals.

Key Policy Points:

  • 15-day return window from delivery date
  • Original condition requirement with all accessories
  • Pre-paid return shipping for defective items
  • Refunds processed within 5 business days

Eligibility for Returns

To be eligible for a return or exchange, your item must:

  • Be in its original condition (unused with original packaging)
  • Include all accessories, manuals, and documentation
  • Have proof of purchase (order number or receipt)
  • Be requested within 15 days of delivery

Non-Returnable Items

Due to hygiene and technical considerations, the following specialized equipment cannot be returned:

  • Bat Handling & Measuring equipment (direct animal contact)
  • Bat Mist Nets (safety and hygiene reasons)
  • Opened Bioacoustics Software licenses (digital products)
  • Custom-configured Bat Detectors (made-to-order systems)

Return Process

  1. Initiate Your Return: Email our support team at [email protected] with your request using the template below.
  2. Receive Authorization: We’ll respond within 2 business days with an RMA number and instructions.
  3. Package Securely: Use original packaging with adequate protection for sensitive equipment.
  4. Ship Your Return: Send to our San Diego facility using a trackable method (return shipping at your expense unless defective).

Return Shipping Address

Wildlife Monitoring Equipment
Returns Department (RMA #[Your Number])
865 Ashcraft Court
San Diego, CA 92123
USA

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Wildlife Monitoring Equipment Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

Product Name(s):
Quantity:
Reason for return:

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Institution/Organization (if applicable)]
[Your Contact Email]
[Your Contact Phone]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days of receipt
  • Method: Original payment method (credit card/PayPal)
  • Amount: Item cost minus any shipping charges (unless defective)
  • Notification: You’ll receive email confirmation when processed

Note: Bank processing times may add 3-5 additional business days for the refund to appear on your statement.

Exchanges

For equipment exchanges:

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement item
  3. We’ll process the exchange once we receive your original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive damaged or non-functional equipment:

  • Contact us within 7 days of delivery with photos/video of the issue
  • We’ll provide a pre-paid return label if needed
  • Options include repair, replacement, or full refund
  • Expedited shipping available for critical research timelines

Research Continuity Note: For urgent field equipment failures, contact our support team immediately at [email protected]. We prioritize solutions for active research projects and may offer advanced replacement in special cases.

Questions?

Our scientific support team is available to assist with any return or exchange questions:

Email: [email protected]
Phone: [Your Support Number]
Hours: Monday-Friday, 8:00 AM – 5:00 PM PST