Wildlife Monitoring Equipment specializes in providing professional-grade ecological tools to researchers worldwide. Our FAQ is designed to address common questions from wildlife biologists, conservation organizations, and academic researchers about our products and services.
Product Questions
A: We carry a full range of bat research equipment including Active Full Spectrum Bat Detectors, Anabat systems, Batcorder accessories, and complete bat survey kits. Our selection covers everything from entry-level detectors to professional bioacoustic monitoring systems.
A: Absolutely. All our aquatic survey nets and rigid sieves are manufactured to meet rigorous field research requirements. We select products that withstand repeated use in diverse water conditions while minimizing environmental impact.
A: Our technical team can recommend software solutions based on your specific research parameters. We carry professional packages optimized for both bat and amphibian vocalization analysis, with options suitable for field and lab applications.
Shipping & Delivery
A: Our San Diego warehouse processes orders within 1-2 business days. For urgent needs, we recommend our Standard Expedited Shipping via DHL/FedEx (10-15 business days after dispatch). Same-day dispatch is available for orders placed before 12PM PST.
A: Due to complex import regulations regarding ecological research equipment, some Asian countries restrict certain items like bat detectors or mist nets. We recommend contacting us at [email protected] before ordering if you’re located in Asia.
A: All electronic equipment is shipped in shock-proof cases with moisture-absorbing materials. We use specialized packaging designed to protect sensitive equipment through extended transit times and variable field conditions.
Payment & Orders
A: We accept Visa, MasterCard, JCB, and PayPal for international orders. All transactions are processed through secure, encrypted systems to protect your financial information.
A: Yes, we accommodate institutional procurement needs. Please contact our sales team at [email protected] with your purchase order requirements and we’ll arrange suitable payment terms.
Returns & Warranty
A: We offer a 15-day return window from delivery date for unused equipment in original packaging. Special conditions apply:
- Bat traps/mist nets must be returned sterile
- Electronic detectors require factory reset
- Aquatic equipment must be completely dry
A: Immediately email [email protected] with photos of the damage and packaging. Our field-experienced staff will guide you through the replacement process, including any necessary customs documentation for international returns.
A: Most manufacturers provide 1-year warranties against defects. Our technical team can assist with warranty claims and often provide interim loaner equipment for critical research timelines.
Technical Support
A: Yes, all complex equipment ships with detailed multilingual setup guides. Our technical team offers remote support via email and can arrange video consultations for challenging field installations.
A: Our staff includes field researchers who can advise on optimal equipment combinations for specific environments. Share your research parameters and we’ll suggest detector models, net configurations, and complementary accessories suited to your study site.
Expedition Support: Planning a complex research expedition? Contact us well in advance to discuss custom shipping solutions, equipment bundles, and field backup options tailored to remote work conditions.
For questions not covered here, please email our field-support team at [email protected]. We typically respond within 24 hours to research-related inquiries.